FAQs

 

When should I call a SystemCare location?

At the first sign of damages caused by water, fire, smoke, wind, mould, or vehicle impact. It is your responsibility to act quickly and take preventative measures to mitigate your damages.

What if SystemCare is not a preferred vendor for my Insurer?

As an insurance customer, you have the right to choose who will do your repairs provided the vendor you choose has the proper qualifications. Most insurers require that Restoration contractors be IICRC/RIA certified; be in good standing with the Worker’s Compensation Board, and carry at least 2 million dollars in commercial liability insurance. SystemCare Cleaning & Restoration have all of these qualifications.

Will my repairs be guaranteed?

Yes. SystemCare Cleaning & Restoration guarantees all repairs for two years as stated in our Work Completion and Warranty form that you will sign when the job is completed. If you have any issues with those repairs within the two years after that time, please call us.

When do I pay the deductible?

Some restoration contractors collect the deductible amount prior to any re-construction work. At SystemCare, it is our policy for you to pay your deductible when you receive our invoice for it.

I have had contents affected by my loss. What happens to these?

If you have had your belongings removed from your home; they are brought to a SystemCare location for processing. This involves determining which items we can restore and clean and which ones we cannot. Those we can restore will be cleaned, repacked and stored. Those we cannot restore will be listed in a detailed report for you and your insurance adjuster.

Do I have to be here while the work is being done?

SystemCare staff is bonded so there is no need to worry about your home while we work in it. It is your choice to stay while the work is being done, however, it isn’t necessary. In some cases, depending on the job type, you may be required to leave the premises if your health and/or safety are at risk.

I have had a flood in my basement, should I clean it up myself?

Cleaning a flooded basement requires more than just removing water. In order to prevent the growth of mould, water damage remediation includes water extraction, dehumidification, and moisture readings to ensure that everything is dry. It is in the best interest of you, your family and your home to call SystemCare Cleaning & Restoration.

I have had a fire in my house, should I clean it up myself?

Cleaning up after a fire requires specialized equipment, training and products in order to completely eliminate the soot, smoke and odours. It is in the best interest of you, your family and your home to call SystemCare Cleaning & Restoration.

I have seen mould in my house, should I clean it up myself?

If you discover mould in your home, it is in the best interest of you, your family and your home to call one of our SystemCare offices and have an IICRC qualified Technician assess the damages.