FAQ

When should I call a SystemCare location?

At the first sign of damages caused by water, fire, wind, smoke, mold, or vehicle impact. It is your responsibility to act quickly and take preventative measures to reduce the size of your loss and/or eliminate secondary damages.

 

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Who are SystemCare?

SystemCare locations are locally owned franchised Restoration Companies.  We have been referred to you by your insurer/adjuster/broker to perform emergency services and or repairs on your property.

We are the Professional Restoration Specialists.

 

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I’ve called in my claim and the Insurance representative has advised that SystemCare are on their way, what happens now?

SystemCare arrives to begin emergency mitigation if required.  The Project Manager will assess the damages, discuss our (Work Authorization document),  and take immediate action to prevent further damage.

The project manager will provide an estimate of repairs to your Insurance company. Once the estimate is approved, you and your SystemCare Project manager will discuss scheduling the repairs.

When all work has been completed and you are satisfied, you will be asked to sign a Work Completion form. This form will provide you with a warranty on your repairs.

If there are issues with our service, professionalism or workmanship, please talk to us.

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If I use SystemCare as my Restoration contractor, will my repairs be guaranteed?

Yes. SystemCare Cleaning & Restoration guarantees all repairs for two years as stated in our Work Completion and Warranty form that you will sign when the job is completed. If you have any issues with those repairs within the two years after that time, please call us.

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If my policy covers the cost of the repairs, will I have to pay anything?

Generally, the only payment you have to make (unless otherwise discussed between you and your adjuster) is the deductible amount outlined in your insurance policy. This payment is collected by us and is then deducted from our invoice to your insurer for the repairs we do.

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When do I pay the deductible?

Some restoration contractors collect the deductible amount prior to any re-construction work. At SystemCare, it is our policy for you to pay your deductible when you receive our invoice for it.

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You have had contents affected by your loss. What happens to these?

If you have had your belongings removed from your home; they are brought to a SystemCare location for processing. This involves determining which items we can restore and clean and which items we cannot. Those we can restore will be cleaned, repacked and stored. Those we cannot restore will be listed in a detailed report for you and your insurance adjuster. When all of the contents are processed, we will arrange a time for you and your adjuster to visit our location and view the contents. At that time, if you have any issues with our evaluation of your contents please discuss them with your insurance adjuster.

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Is there anything I can do to help if my contents need to be packed out and removed?

Yes. Most of us are guilty of holding onto items that we no longer use or are in states of disrepair. The processing of these will use up your valuable content limit. If you are able to discard items that you had planned to dispose of anyway, then use this opportunity to dispose of your items. Items that we will not pack out are the following:

Out of date Consumer catalogues and product brochures

Old paint, gasoline, kerosene, propane, and other flammable items

Firearms

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Do I have to be here while the work is being done?

SystemCare staff are bonded so there is no need to worry about your home while we work in it. It is your choice to stay while the work is being done, however, it is not necessary. In some cases, depending on the job type, you may be required to leave the premises if your health and/or safety are at risk.

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How long will the job take?

That depends on a number of relevant circumstances such as:  the approval of our estimate, the extent of the damages, the current weather (for outside work), the availability of materials, and how quickly you are able to choose your paint/flooring or other items needed for the scope of work.

Once your estimate is approved, your project manager will discuss with you a schedule of the duration of the repairs when he/she reviews the scope of work with you.Back to top

What will I do if I don’t think the work is progressing quickly enough?

Restoration work can be a timely process pending the extent of damages to your property. It can also be hindered by other factors:

The weather conditions especially in the winter, can effect your repairs.

If we endure a  Catastrophe, for example, we will handle the emergency claims first. These are claims that we determine will put a homeowner’s health and safety at risk and/or could lead to more extensive and expensive secondary damages if not handled immediately.

The availability of materials, specialized lumber and materials that need to be ordered will affect the timelines of a restoration project.

Generally, your project manager will advise you if there are going to be delays in the schedule.

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Can I have extra work done?

The best time to consider renovating is while there is already work being done on your home. If you request extra work to be done, outside of your insurance policy repairs, discuss this with your project manager and you will receive a quote. Another contract will be written for this portion of the work and a down payment will be required.

As a courtesy to your insurer, we will advise your adjuster that we have entered another contract with you for other work so that there is no confusion.

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Who do I call if I have concerns about the insurance coverage?

This is between you and your broker and/or your adjuster.

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I have had a flood in my basement, should I clean it up myself?

Cleaning a flooded basement requires more than just removing water with a shop vacuum. In order to prevent the growth of mould, water damage remediation includes water extraction, plus dehumidification, and moisture readings to ensure that your property is dry. It is in the best interest of you, your family and your home to call in a professional trained IICRC/RIA company when faced with this kind of disaster.

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I have had a fire in my house, should I clean it up myself?

Cleaning up after a fire requires specialized equipment, training and products in order to completely eliminate the soot, smoke and odours. It is in the best interest of you, your family and your home to call in a professionally trained IICRC/RIA company faced with this kind of disaster.

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I have seen mould in my house, should I clean it up myself?

If you discover mould in your home, it is in the best interest of you, your family and your home to call one of our SystemCare offices and have an IICRC qualified Technician assess the damages.

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If my claim is denied, can SystemCare still do the work?

If your policy does not cover your damages and you require our services, ask your Project Manager to provide you with an estimate of the cost of your repairs. Should you decide to have us do the work, a contract will be signed and the repairs will commence.

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